Frequently Asked Questions
We sell not just the track itself, but also service and quality. The track is not only a socket but also a work of art, providing emotional value. This ensures exceptional product quality, significantly reducing issues related to quality problems, and saving you valuable time and effort. We have also innovated in design and technology.
In terms of design:
1) Our track has a gap of only 5.8mm and includes safety protective doors, preventing foreign objects from entering compared to tracks with wider openings and no protective doors, making it safer. The track features physical safety doors and a piano key design, enhancing safety, dust resistance, oil resistance, and splash resistance while prolonging lifespan.
2) We offer two track widths, 86mm and 56mm, where the wider track can cover 86 boxes for modification, and the ultra-narrow 56mm track meets modern young people’s home decoration needs.
3) Additionally, the magnetic installation design replaces mounting backboards, allowing for easy disassembly without damaging walls.
Technologically: The adapters feature exclusive patented technology – three-link technology: self-locking mechanism prevents rotation when not inserted into the track, extending adapter lifespan and preventing damage. Anti-drop mechanism prevents adapters from falling off the track when rotated between 1-90°. Built-in safety switch ensures that the adapter only powers on when rotated 90°. The LED light strip at the socket’s base lights up when powered on and can be turned off by counterclockwise rotation of 15°.
Material-wise: The track’s surface treatment uses a ceramic sand oxidation process, giving it a skin-like touch. Plastic parts use German Bayer PC material, flame retardant, heat resistant, eco-friendly, and pollution-free. Conductors are made from tin-phosphorus bronze, known for its strong toughness, good conductivity, corrosion resistance, and durability.
Lastly, we hold complete certifications, including FCC/CE/ROHS and ISO.
Certainly! Our main promotion is the Tiziano series, which is very popular among customers. It is our latest model, featuring upgraded materials and craftsmanship. (If the customer asks about the differences, a comparison chart can be provided. For information on upgraded craftsmanship, refer to Question 4.
First, confirm the customer’s country to check if we have socket styles available for that location. We offer British, German, French, Italian, American, and international standard sockets. Generally, the international type will suffice if their country-specific sockets are unavailable.
Our track can handle a maximum power of 8000 watts. Normally, using a microwave, kettle, coffee machine, etc., simultaneously poses no problem. However, it is recommended to use high-power appliances like washing machines, air conditioners, and dishwashers individually.
Our product addresses common issues such as insufficient sockets, inconvenience, safety hazards for children, and unsightly tangled cords. Modern young people increasingly focus on aesthetic home decor, and a cluttered power strip is visually jarring and poses safety risks. Our product not only serves as a socket but also adds emotional value, integrating seamlessly into your home decor.
We generally ship within 48-72 hours after your payment.
The maximum number of adapters is: 5 for 50cm, 6 for 60cm, 8 for 75cm, and 12 for 1m.
We generally recommend 1m for kitchens and living rooms, and 75cm for studies, but you can choose based on your specific home situation.
If you overload by using multiple appliances, the household air valve (circuit breaker) will automatically trip to protect your safety.
All tracks come with left terminals by default. If you need right terminals, please contact us, and we will note your request for right-terminal tracks.
Our track is very easy to install, but we recommend having a professional electrician handle the installation. I will send you a manual (video) detailing the installation steps for your electrician to follow.
The length is track length – 9mm, width is 57mm, and depth is 21mm.
The Tiziano series is wider (86mm) and can cover larger areas, while the Raffaello series is narrower (56mm) and more compact, suitable for smaller spaces and modern design preferences.
Insert the adapter’s upper socket toward the left side of the track, aligning the rear activation axis with the power slot on the track, and push it in fully. After pressing it in, rotate the adapter clockwise to 90 degrees. The LED light will illuminate, and you will hear a “click,” indicating that power is connected.
You can securely pay for your order using PayPal, which accepts debit and credit cards. Additionally, we offer bank transfer services, which you can select at checkout. Please note that for bank transfers, the order will only be confirmed once we receive payment in our account.
Changes are supported before shipment. However, once the goods are dispatched, we cannot accommodate product changes. Therefore, we strongly recommend checking your order at checkout.
Cancellations are supported before shipment, but once your order is dispatched, we will not be able to cancel it.
Please select your preferred method and courier company at checkout. Shipping costs are real-time rates provided by our courier. Note that shipping costs may not include customs duties and taxes for delivering products to your country/region.